Privacy Policy

Effective date: 10 December 2025

This Privacy Policy explains how JOeve Smart Solutions ("JOeve", "we", "us") collects, uses, and safeguards personal data in accordance with the Personal Data Protection Act 2010 (Malaysia PDPA).

1. What we collect

Contact details: name, email, phone (e.g., when you submit quotation or contact forms).
Account data: for admin users, email and password hashes managed by Supabase.
Usage data: device information, pages visited, and interactions required to run the site.
Content you provide: project briefs, assets, and feedback for service delivery.

2. How we use your data

Respond to enquiries and provide quotations.
Deliver and improve our services (web apps, social content, video production).
Authenticate admin access and protect the site from abuse.
Comply with legal obligations and enforce our Terms.

3. Legal bases

Consent: when you submit forms or opt in to communications.
Contract: when we provide paid services or fulfil agreed deliverables.
Legitimate interests: secure operation, fraud prevention, and service improvement.

4. Cookies & analytics

We use essential cookies necessary to operate the site. We do not currently run third-party marketing trackers. If we introduce analytics, we will update this Policy and provide necessary controls.

5. Sharing & processors

We use trusted service providers to host and operate parts of the Services, including Supabase (hosting/auth). Providers only process data under our instructions and are bound by confidentiality and security obligations. We do not sell your personal data.

6. Data retention

We retain personal data for as long as necessary to fulfil the purposes outlined above, comply with legal requirements, and resolve disputes. You may request deletion where applicable.

7. Security

We implement technical and organizational measures to protect personal data against unauthorized access, alteration, and disclosure. No method of transmission is 100% secure; we strive to use industry best practices.

8. International transfers

If data is transferred outside Malaysia for processing by our providers, we ensure appropriate safeguards consistent with PDPA requirements.

9. Your rights

Access and correction of your personal data.
Withdrawal of consent where processing is based on consent.
Objection to certain processing and request deletion, subject to legal constraints.

10. Children

Our Services are not directed to children under 13. If we learn we collected data from a child, we will take steps to delete it.

11. Updates

We may update this Policy from time to time. The latest version will be posted here with the effective date.

12. Contact

For questions, contact us at thomas@joevesmartsolutions.comor phone +6016 557 2800. For postal enquiries, Penang, Malaysia.